Support & Service
Always reachable.
Always ready.
Around the clock, 365 days a year. Our support team is available to you at any time for faults, questions and maintenance.
Our services
Everything from one source,
from the very start.
24/7 telephone hotline
Reachable around the clock, 365 days a year. Directly with a
technician, no call centre.
Remote diagnosis
Immediate fault analysis via the integrated backend diagnostic
tool, no waiting for an on-site appointment.
On-site service ≤24h
If a fault cannot be resolved remotely, we send a technician to
you within 24 hours, nationwide.
Proactive monitoring
We detect many faults before you notice them, automatic
real-time monitoring raises the alarm immediately.
Software updates
Firmware and software are deployed remotely, your charging
stations are always up to date without interruption.
Maintenance & inspection reports
Preventive maintenance visits, complete documentation and annual
inspection reports, for maximum operational safety.
Reliability
Service when you
need it.
need it.
No long waiting times. No call centre. Directly with the technician.
How support works
From fault to
resolution.
1
Report fault
Call to the hotline, email or automatic alert from the
monitoring system.
Any time · 24/7
2
Immediate diagnosis
Our technician analyses the fault remotely via the backend
diagnostic tool.
Response under 1 hour
3
Remote fix or on-site
Solvable remotely in most cases. If not, a technician will
attend on-site within 24 hours.
Remote: immediately · On-site: ≤24h
4
Confirmation & report
Written confirmation of resolution, root cause analysis and
prevention recommendation.
Proactive monitoring
We detect many faults before you notice them, thanks to automatic real-time monitoring in the backend.
Maintenance by any service company
No vendor lock-in: our documentation enables maintenance by any certified electrical contractor.
Your contact person
Personal.
Direct. Competent.
No call centre. No bot. A person who knows your project.
Always operational
Your infrastructure.
In our hands.
In our hands.
Contact
Talk to us
directly.
We advise you free of charge on service and maintenance for your charging infrastructure.